Refund Policy
Refund & Return Policy
We want you to shop with confidence at Heiyam. If you’re not satisfied with your purchase, we’re here to help.
Return Eligibility
- Returns are accepted within 14 days of delivery.
- The product must be in its original condition and packaging.
- The product must not be excessively used or damaged.
- Proof of purchase is required.
Return Process
To request a return, WhatsApp us at
+92 311 0327440.
Our support team will guide you through the return process and provide the necessary instructions.
Refund Details
- Delivery charges from the original order are non-refundable.
- Refunds are processed after the returned product has been received and inspected.
- Approved refunds will be issued within 7–14 working days.
Non-Returnable Items
The following items are not eligible for return or refund:
- Sale or discounted items
- Products damaged due to misuse or improper handling
- Products returned without original packaging
Contact Us
For any questions regarding returns or refunds, please contact us via WhatsApp at +92 311 0327440.